Full Complaint:I fell about on my home loan XX/XX/XXXX and called Quality with the XX/XX/XXXX to go over just what my selection would be to treat this new standard. For each and every XXXX ( worker id XXXX ), I can increase my forbearance or apply for loss mitigation and she would mail paperwork on my domestic. With the XX/XX/XXXX XXXX ( worker id XXXX ) stated that my deferment contract are owed right back because of the XX/XX/XXXX that have home financing payment due XX/XX/XXXX. I never ever obtained so it agreement nor did I receive any cell phone calls throughout the a prospective deferment. To your XX/XX/XXXX, XXXX ( worker id XXXX ), stated that basically are not able to make a payment up coming I might have to make an application for loss mitigation. We advised XXXX all of our hardship might possibly be resolved so we you certainly will resume repayments XX/XX/XXXX but XXXX mentioned that wasn’t an alternative and so i filed my personal paperwork towards XX/XX/XXXX. Towards the XX/XX/XXXX a letter is actually shipped claiming my personal request advice was refused because of myself not acknowledging the new deferment alternative. My mortgage company forced me in to an idea that i could not follow, pushing us to make an application for a choice in order to end up being declined. You will find only then followed this new classes from my personal mortgage lender and will now be left abandoned.
Issue Facts:
In order to have the deal accomplished i must In the that point we were not able to improve walk money.
Since that time our very own disease has changed we should bring Caliber up on the deal. Since we are able to manage it Quality would like to do an excellent ( DIL ). In fact the Quality has only come finding carrying out an effective DIL for many years today. We were extremely shocked when Quality considering you the borrowed funds Amendment. Pleasantly surprised. Given that we could afford they we feel they don’t want us to Customize the financing. We feel the borrowed funds amendment promote because of the Caliber is actually an artificial offer they understood we can not pay the repayments during the big date so they offered they to all of us. Since we can pay for it they will not provide it with so you’re able to all of us. We think Quality is truly regarding the real estate industry maybe not the borrowed funds organization. They use the fresh new ( DIL ) to build up functions discover this info here after that promote the fresh new on the brother team brand new XXXX XXXX XXXX at a discount then your Trust resells it at the a return. We believe the brand new Provided produces entire so you’re able to Caliber on loss on the financing and so are ripping of one’s income tax Payer towards the a primary Group height. You ought to check out the so it.
Complaint Facts:
Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.